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Shipping & Return Policy

Shipping Policy

Every wallet we produce is carefully handcrafted to order. Crafting our high-quality wallets requires meticulous attention to detail. Therefore, our current production time is up to 3 weeks, although we aim to complete orders sooner as we work through our backlog.

Estimated Delivery Time

Local Delivery

Production Time: 2-3 Weeks

Delivery Time: 1-2 Days

Delivery Fee: Free

International Delivery (Outside Singapore)

Production Time: 2-3 Weeks

Delivery Time: Average 5-6 Days (subject to the destination country) Delivery Fee: Determined at checkout

We have customers from all around the world placing orders as we support all standards of currencies.

 
Generally, the international shipping times differs depending on which country you are in.

We utilize express shipping services for several countries (including the US, UK, Canada, etc.) to provide comprehensive door-to-door tracking. Packages generally arrive within 5-6 days, although some destinations may require different courier services with slightly varied delivery estimates. If you would like a more accurate estimate, please contact us through the chat window on this page. Our total turnaround time is the sum of our Production Time + Delivery Time.

Tracking

For the majority of our shipments, we supply a tracking link. This allows you to follow your parcel's journey in real-time as it makes its way to your destination. Please ensure you provide a physical address where there will be someone available to receive the package. Additionally, confirm that your phone number and email address are accurate and up-to-date, to facilitate seamless communication with the courier service.

Return Policy

We generally accept returns for most non-customised items. For specific return policies, feel free to inquire before making your purchase. Please ensure any returns are shipped back to us in their original condition within 14 days. The buyer is responsible for return postage costs, as well as any loss in value if the item is not returned in its original condition.

Conditions for returns

  1. We accept returns if you've changed your mind about a product. The item must be shipped back within 14 days after its arrival. Refunds will be processed after we've received the item in its original condition and original packaging. Any signs of use or marks on the item will disqualify it for a return. Buyers are responsible for return shipping costs. Original shipping costs and return costs are non-refundable, unless the product is defective due to our error.

  2. If we mistakenly ship an incorrect item, please contact us at contact@tauruscamp.com, and we will promptly correct the mistake at no additional cost to you.

  3. As our items are individually handcrafted, they may have unique characteristics. These may include slight color variations, unique patterns inherent to hand dyeing, slight size variation or minor residue from the agents used to protect the leather. These do not affect the item's quality or functionality. If a defect that compromises functionality is present, we will accept a return only after communicating and agreeable by us on the defect. Please wait for our confirmation before returning the product.

  4. We do not accept returns on customised orders unless there is a defect that affects the product's functionality.

  5. Returns on Shell Cordovan products are not accepted due to their premium material cost and distinctive leather characteristics.

Cancellations

We cannot accept cancellations as we begin sourcing materials as soon as an order is placed.

Import Duty, Taxes and Fees

We cannot guarantee whether customs taxes, duties, or associated fees will be charged when the parcel reaches its destination country. Any such fees must be borne by the recipient. This may be applicable for orders to Europe, the UK, and Canada. Please check your local customs website for more information before placing an order.

Customisations

We are open to a limited range of customisation requests. Please note that all such requests will be fulfilled to the best of our ability, within the boundaries of our crafting capabilities.

Delays and lost Shipments

In case of shipping delays/transit issues/lost packages, we will assist you with our best efforts to track the status contacting the shipping service used.

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